Interviewed on 9 Jun 09
Mr Matthew Butt, Group CEO
Although Netwise Hosting would never claim to be the largest dedicated server provider online, we do believe in providing an honest service which meets all user requirements to the highest standard. Offering scalable dedicated server solutions to meet any requirement at any price range, Netwise Hosting have already built a solid reputation as a robust hosting platform and have secured a respected position in the dedicated server market.
The personal service offered by Netwise Hosting is unparalleled, meeting the highest levels of customer satisfaction in the industry. This powerful connection between host and customer ensures products remain at the forefront of what is expected by our users, and also serves as a benchmark for all other hosting providers in this sector.
Netwise Hosting refuse to be beaten in any aspect of quality, control, speed, reliability and personal levels of service interaction. By closely monitoring the market and all competition, we are able to constantly maintain and update product lines and packages which all contribute towards Netwise Hosting’s position at the very heart of the dedicated server sector.
What unique selling points do you offer?
Unique selling points are what Netwise Hosting famously employ in offering personalised packages to our end users. By offering the industry standards as well as our own unique levels of service, we are able to push the competition aside with tailored dedicated server packages unrivalled by other server providers.
Giving the user choice throughout the entire sales process, Netwise Hosting are able to provide a range of completely unique products, with well over 200 unique combinations of scalable packages to suit every need.
Describe the services you offer?
The range of services offered by Netwise Hosting is expansive. All services are geared towards offering the widest possible choice for a large number of different personal and business solutions. Whilst scalable and affordable dedicated server packages are central to the Netwise Hosting product line, colocation, backup solutions and server management packages all complement the solid range of hosting-based services offered. This powerful blend of dedicated server hosting and supplementary services encapsulates the Netwise Hosting ethos, in bringing users affordable product lines that complement each other perfectly, delivering the ultimate in customer satisfaction.
Describe your target market?
Netwise Hosting’s impressive array of server packages allows for a very wide target market to be reached. No stone is left unturned in the search for the perfect solution to every possible consumer need. By avoiding any market based discrimination, Netwise Hosting can capitalise on the full potential of the hosting sector. This wide market spread helps in the continual improvement of services across the board, and ensures all customers are dealt with effectively, regardless of individual needs.
How is your company planning for the future?
Investment in the future is of key importance at Netwise Hosting. Without the forward thinking and instinctive vision of our network of staff, Netwise Hosting would still be a concept on a sheet of paper, let alone planning for the future. With key investment currently residing in energy efficient servers and other associated hardware, Netwise Hosting hope to provide world-class service whilst maintaining a healthy carbon footprint.
Scaling all solutions allowing for expansion is another key aspect of our visionary forward-thinking. Ever increasing bandwidth and constantly improving speed is essential in maintaining our leading position in the market sector.
What benefits can you offer your customers?
Customer benefits are highly regarded within the industry, and Netwise Hosting strive to lead the way in this area. Many factors that we would like to consider a standard affair when it comes to hosting are sadly overlooked by many competitors, including 24/7 surveillance and on-site security measures far exceeding those of most other facilities.
Having full control of the creation and management of your chosen package is also central to the benefits offered by Netwise Hosting. From start to finish, the personal contact to be had with members of the Netwise team ensures the customer is involved in the hosting process from order inquiry right through to contract termination.
How do you support your customers?
Without support, a hosting package can potentially be rendered useless. Being located away from the server you are paying money for requires confidence in a solid support system that you can rely on. Netwise Hosting implement an extensive support system, from our dedicated emergency phone line, helpful call-centre team, online ticket system and unique rapid response emergency failure team. All of these robust elements contribute towards industry leading support for our customers; ensuring satisfaction is at the heart of our business. Speed | Security | Stability.
