Interviewed on 5 Sep 09
A. Montaqim, Webmaster
1and1webhosting.biz provides domain name registration and web hosting services. Since the launch of 1and1webhosting.biz we have strived to make our contribution to the web hosting market based around the principles of:
• Low prices
• Highly automated systems
• Giving our customers control
• Powerful products
• Small teams of high quality employees
With many free web hosting features other web hosts charge for, 1and1webhosting.biz's unlimited web hosting and powerful dedicated server hosting are the logical choice for webmasters of all sizes.
1and1webhosting.biz's market leading web hosting packages have been designed with web designers and developers in mind. 1and1webhosting.biz customers have a real impact on our business and products with over 1,000 customer ideas and suggestions implemented to date.
What unique selling points do you offer?
1and1webhosting.biz provides domain name registration and web hosting services, much like any of the leading companies in the business. However, we can offer a much higher level of customer service, as our client base is smaller and we can respond to each one faster and we can devote more time to helping them make their websites successful.
Describe the services you offer?
Although 1and1webhosting.biz mainly provides domain name registration and web hosting services, we also help our clients in other important ways. We can offer website design and development support, highly valuable SEO consultancy and even article writing guidance. The level of customer support in each area may surprise many people, but we believe that helping our customers establish their websites and consolidate their own skills can only be a good thing in the long term.
Describe your target market?
1and1webhosting.biz provides domain name registration and web hosting services mainly to small businesses that are run from home by people who have a variety of skills but may need close support in setting up and developing a website. Our service is ideal for beginners as many of our features are very easy to install and operate, even though they are very powerful applications, such as Joomla, Wordpress, Elgg and others.
How is your company planning for the future?
1and1webhosting.biz will continue to provide domain name registration and web hosting services for the foreseeable future in much the same way we are now. Our support services – in web design, development and SEO work – may lead us to develop a separate, but integrated service that we may in the future have clear charges for, as it is a valuable service which we are currently providing free to our web hosting customers.
What benefits can you offer your customers?
Although it seems simple to say 1and1webhosting.biz provides domain name registration and web hosting services, the fact is that our web hosting packages are absolutely full of very powerful features that will help any website to become a leader in its field. We have adopted and integrated the very best open-source applications into our web hosting service and have made these applications easy to install and use, and provide customers with enough support to make the most of them.
How do you support your customers?
The support levels at 1and1webhosting.biz are very high. Although technically we just provide domain name registration and web hosting services, we are a new and growing company, so our client base is small, which means that each one is important to us, and we devote as much time as possible to ensuring that they are not only making the most of the web hosting services that they have bought from us, but are getting a lot of extra design, development and SEO help with their business.
